Our Policy Approach
Clear, plain-language policies. Respect for residents and families. Steady compliance with applicable state and federal rules.
Privacy Policy (Website & Resident Records)
What We Collect
Website/Forms: name, contact details, inquiry notes, preferred tour times.
Admissions/Care: medical history, medications, physician orders, insurance, emergency contacts, advance directives.
How We Use Information
To respond to inquiries, schedule tours, manage admissions, deliver care, coordinate with providers, and operate the website.
We do not sell personal information.
Cookies & Analytics
Our site may use cookies/analytics to improve performance and security (including reCAPTCHA for spam protection). You can adjust browser settings to limit cookies.
Sharing & Disclosures
We share information only as needed with service providers (e.g., pharmacies, labs, EHR, payment processors), with your consent, in emergencies, or when required by law.
Data Security
SSL encryption, access controls, and staff training help protect data. No system is 100% secure, but we work to prevent unauthorized access and promptly address issues.
Retention
Records are kept only as long as required for care, operations, or legal obligations, then securely archived or deleted.
Your Choices & Rights
Website: update or request deletion of your contact details; opt out of emails.
Resident records: request access/copies or an amendment as permitted by law (including HIPAA where applicable).
Privacy Contact: [Privacy Email] · [Phone]
Effective Date: [MM/DD/YYYY] • Updates: We’ll post changes on this page.
Residents’ Rights
Residents of Harmony Haven Rest Home have the right to:
Dignity & Respect – be treated with courtesy, compassion, and without discrimination.
Privacy & Confidentiality – in personal care, communications, and records.
Participate in Care – be informed about condition, medications, and care options; help set goals and plans.
Choose Providers – select a physician and consult specialists as needed.
Freedom from Abuse/Neglect – safe environment, no mistreatment or retaliation.
Communication & Visitation – meet with family, friends, advocates, and the ombudsman program.
Personal Property – keep reasonable personal items and clothing.
Manage Personal Funds – or designate a representative.
Transfers/Discharge Protections – advance notice, explanation, and appeal rights consistent with law.
Access to Records & Policies – obtain copies of one’s records and written rights/policies.
Printed Residents’ Rights are available at reception and can be provided in alternative formats upon request.
Compliance & Safety Practices
Non-Discrimination: We comply with applicable civil rights laws; we provide reasonable accommodations and language assistance upon request.
Staffing & Training: Background checks as required; ongoing training in elder care, infection prevention, and residents’ rights.
Medication Management: Organized administration with double-checks, documentation, and provider coordination.
Infection Prevention: Evidence-based cleaning, PPE as appropriate, and symptom monitoring.
Emergency Preparedness: Written plans for fire, severe weather, power loss, and public-health events; drills and equipment checks.
Environment of Care: Handrails, non-slip flooring, accessible bathrooms, and discreet call systems; routine maintenance and safety rounds.
ADA/Accessibility: Common areas and resident rooms are designed to support mobility and access.
Reporting a Concern or Filing a Grievance
We take concerns seriously and respond quickly.
Tell a staff member or your care team lead.
If unresolved, contact the Administrator or Director of Nursing at [Phone] or [Email].
You may also contact the Massachusetts Long-Term Care Ombudsman Program or the appropriate state agency. We will provide current contact details on request.
You will not face retaliation for raising a good-faith concern.
Downloads
Privacy Notice (PDF)
Residents’ Rights (PDF)
Compliance & Safety Summary (PDF)
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